Milestone provides support throughout the equipment procurement process, from power selection and configuration to production, shipment, installation and after-sales service.
Power Selection & Technical Consultation
Before quotation, we review the required power, application, prime or standby operation, voltage, frequency, operating environment and preferred engine brand. Based on the confirmed requirements, we recommend suitable generator-set specifications and configurations to reduce the risk of incorrect equipment selection.
OEM & Customized Configuration
For distributor orders and project procurement, generator sets can be configured according to specific equipment requirements. Options include engine and alternator configuration, power output, voltage and frequency, open or silent type, trailer-mounted design, extended fuel tanks, ATS, synchronization, remote monitoring, containerized systems and customized control panels. Customer nameplates, logos and packaging are also available for OEM and private-label orders.
Production & Order Progress
For bulk and project orders, customers receive production updates during manufacturing. Depending on the order, updates may include assembly progress, testing photos and videos, packaging and container loading records, giving buyers visibility into the order before shipment.
Factory Testing & Pre-Delivery Inspection
Completed generator sets undergo factory testing before shipment. Relevant checks cover starting performance, voltage, frequency, control and protection functions, with load testing conducted when required. Testing records and videos are available upon request.
Export & Shipping Support
We support the preparation and coordination of international shipments, including export packaging, container loading, shipping arrangements, commercial invoices, packing lists and applicable certificate documentation. Customers may also nominate their own freight forwarder for shipment coordination.
Technical Documentation
Technical documentation is provided according to the equipment and project requirements. Documents include product specifications, technical data sheets, user manuals, wiring diagrams, maintenance instructions and spare parts lists to support local installation, operation and maintenance.
Installation & Commissioning Support
After delivery, technical guidance is available for installation, wiring, startup and commissioning. Operating instructions and basic troubleshooting support are also provided through remote communication, including photos, videos and online technical consultation.
Spare Parts & After-Sales Support
Spare parts for supplied equipment include filters, belts, water pumps, injectors, sensors, control modules and generator components. After-sales support covers routine maintenance, troubleshooting, parameter adjustment and technical consultation, with a 24-hour after-sales service hotline available for customer support.